Plumbing Busters – Data Privacy Statement

At Plumbing Busters, your privacy is important to us. This Data Privacy Statement explains how we collect, use, and protect your personal information when you contact us or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following types of personal information:

• Your name
• Telephone number
• Email address
• Details of your enquiry or plumbing issue

This data is collected when you:

• Fill out a contact form on our website or landing page
• Email us directly at help@plumbingbusters.co.uk
• Call or text us

2. Lawful Basis for Processing

We process your personal data under UK GDPR based on:

• Consent – when you voluntarily provide your details to request information or services
• Contract – to take steps at your request prior to entering into a contract
• Legitimate interest – for responding to enquiries and maintaining customer service records

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries
• Arrange and provide plumbing services
• Send relevant follow-up information or service updates

We do not share, sell, or lease your information to third parties for marketing.

4. Data Storage & Security

Your information is stored securely and is only accessible by authorised Plumbing Busters personnel. We take appropriate technical and organisational measures to safeguard your data.

5. Data Retention

We retain your personal information only for as long as necessary to respond to your enquiry and comply with any legal or regulatory obligations. Data that is no longer needed is securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your information
• Withdraw your consent at any time
• Object to or restrict how your data is processed

To exercise your rights or if you have questions about our privacy practices, please contact us at help@plumbingbusters.co.uk.

7. Complaints

If you believe your personal data is being handled improperly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113

8. Updates

We may update this policy from time to time. Changes will be posted on our website or landing page.